James Bell教授的办公室英语专栏
英语商务邮件:5个实用小技巧
写英语商务邮件往往比说说英语简单:你不必担心发音,并且你可以慢慢地修改你的信件内容。但是写的时候却需要记得几项规则。这儿有一些建议可以保证你的邮件给人留下好印象。
1. Know your email terms:英语电子邮件的发送程序有很多缩写,如果你不知道意思的话,你发给老板要求加薪的邮件就可能会发给整个办公室!
"Reply to all"表示你的邮件将发送给每一个收到原始邮件的人。在邮件的地址栏内,"cc" (carbon copy)部分是指将邮件复本发给你指定的人,而在"bcc"部分,你可以悄悄地发送邮件而不让其他的人知道– b的意思是"blind"(掩藏的)。
如果有人要你"forward"一封邮件,他们意思是要你通过转发的功能发送邮件的复本,有时侯简写成"fw."
2. Use the Right Greeting:尽管用"Hey"作为写给朋友的电子邮件开场白没有任何问题,但是最好不要用这种方式来给一个潜在的商务伙伴这样写信。另一方面,使用非常正式的传统开场白"Dear Sir" 也已经越来越过时了。最好是写"Dear Mr. / Ms." 然后加上那个人的姓。如果你们一起工作的话,那就写他们的名字也没有关系。(例如"Dear John")。
3. Keep it Short and Clear:若使用除英语外的其他语言,可能需要用精美的词汇和复杂的句法来显示你的聪明才智和教育,而写英语邮件你只需用一种清晰且有条理的方式。在邮件的第一段清楚地表明你写信的目的,格式保持条理清晰,每一段都有中心句。使用类似"first, second, next, and finally"的词能引告诉读者你将表述一个新的观点。你不需在邮件中写上所有的详细内容。你可以用像"If you have any other questions please feel free to contact me,"这样的短语来结束邮件,这样一来让读者有更多的机会向你询问更多的信息。
4. Be polite and tactful:在你写邮件时尽量清楚地陈述所写的内容, 到底是船运鞋子的折扣费用还是一次工作面试,最好不要用像 "I want."的词表示要求,"I would like"会显得更尊重对方,并且如"I am interested in"的短语是提出请求建议或寻求意见的好选择。
5. Always end the email correctly:用 "I am looking forward to your reply," "Thank you,"或者"Sincerely"都是给收信人留下好印象的结尾方式。
来自James更多办公室英语的指导!
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询问James James将回复你所有的办公室英语问题!
Q:亲爱的James,
My foreign colleague is so noisy in office. I wanna tell him to keep quiet, but I don't know how to say it politely. Would you help me, James?! Jean, Paris
A:Dear Jean, I understand that it is difficult to work when someone is making a lot of noise. To get your colleague to quiet down without offending him, why don't you try this the next time he starts to get loud. Simply turn around and say in a quiet, polite voice "Would you mind keeping your voice down a little? I think that people are trying to work. Thanks!" Then give him a big smile and he should get the idea. Best,James
Q:亲爱的James,
I would like to send a formal proposal to a new client, but I never know if I should use "Miss", "Ms" or "Mrs" when writing. Please help! Ed, Seoul, Korea
A:Dear Ed, Here is the rule for titles. "Miss" and "Mrs." bear reference to that woman's marital status. If she is not married, then she is "Miss Smith". If she is married, they you would refer to her as "Mrs. Smith". If you don"t know the marital status of your new client, the best would be to use "Ms. Smith", which does not refer to her marital status at all. Best,James
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